{"id":17609,"date":"2026-03-23T12:27:23","date_gmt":"2026-03-23T11:27:23","guid":{"rendered":"https:\/\/www.merkel-die-jagd.de\/service\/service-repairs\/"},"modified":"2026-03-23T12:39:37","modified_gmt":"2026-03-23T11:39:37","slug":"service-repairs","status":"publish","type":"page","link":"https:\/\/www.merkel-die-jagd.de\/en\/service\/service-repairs\/","title":{"rendered":"Service &#038; Repairs"},"content":{"rendered":"<p><div class=\"fusion-bg-parallax\" data-bg-align=\"center center\" data-direction=\"down\" data-mute=\"false\" data-opacity=\"100\" data-velocity=\"-0.1\" data-mobile-enabled=\"true\" data-break_parents=\"0\" data-bg-image=\"https:\/\/www.merkel-die-jagd.de\/wp-content\/uploads\/2026\/03\/Merkel-Service-01-1600x.jpg\" data-bg-repeat=\"false\" data-bg-color=\"var(--awb-color3)\" ><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background fusion-parallax-down nonhundred-percent-fullwidth non-hundred-percent-height-scrolling lazyload\" style=\"background-color: var(--awb-color3);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" data-bg=\"https:\/\/www.merkel-die-jagd.de\/wp-content\/uploads\/2026\/03\/Merkel-Service-01-1600x.jpg\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;min-height:600px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ min-height:400px;}}@media only screen and (max-width:678px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ min-height:300px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-custom-z-index\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color1);padding: 40px 40px 0px 40px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:678px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one merkel-headline\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;color:var(--awb-color7);--fontSize:40;line-height:1.2;\"><strong>Service &amp; Repairs<\/strong><\/h1><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"margin-bottom:50px;\"><p>Merkel, together with Frankonia, has established the <b>Merkel Service Center Frankonia Rottendorf<\/b>. This service center professionally handles all warranty, service, and repair tasks for Merkel rifles. Through the network of authorized dealers and Frankonia stores, it is ensured that rifles can be received and returned easily and in full compliance with legal requirements. <b>Important: Sending firearms directly to the Suhl factory is not legally permitted!<\/b><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:rgba(157,182,104,0.25);padding: 30px 30px 30px 30px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img width=\"1600\" height=\"844\" title=\"Merkel-Service-Reparaturprozess-DE-1600x\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271600%27%20height%3D%27844%27%20viewBox%3D%270%200%201600%20844%27%3E%3Crect%20width%3D%271600%27%20height%3D%27844%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.merkel-die-jagd.de\/wp-content\/uploads\/2026\/03\/Merkel-Service-Reparaturprozess-EN-1600x.png\" alt class=\"lazyload img-responsive wp-image-17589\"\/><\/span><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 30px !important;margin-right : 1.92%;padding-bottom : 30px !important;padding-left : 30px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><div class=\"fusion-text fusion-text-2\" style=\"margin-top:50px;\"><p>It is important to understand that a rifle is not a product like any other. The handling of repairs and service must comply with the requirements of the National Firearms Register (NWR). To ensure compliance with these legal provisions, the acceptance, maintenance, repair, documentation, and transfer of firearms are carried out exclusively through authorized dealers, wholesalers, or importers, with complete digital traceability.<\/p>\n<p>No one would consider sending their car to the factory for maintenance or repair. Instead, trained professionals at workshops and authorized service partners handle such work. The same applies to Merkel rifles: <strong>your specialist dealer or gunsmith will service and repair your Merkel rifle \u2013 because these professionals are qualified and trained to do so.<\/strong><\/p>\n<p>Direct acceptance at the Suhl factory is not possible: <strong>we are not permitted to accept firearms from end customers, thereby avoiding potential legal issues for you<\/strong>. Please note: this also relates to the assessment of your legal reliability under firearms law.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 30px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 40px !important;padding-right : 40px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 40px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:66.666666666667% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 2.88%;margin-left : 2.88%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 30px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 30px !important;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-2 { z-index:999999 !important; }.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : -250px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 60px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ margin-bottom : 90px;}}@media only screen and (max-width:678px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ margin-top : -80;margin-bottom : 15px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-custom-z-index\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" id=\"custom-shop-formular\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 40px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:678px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;color:var(--awb-custom12);--fontSize:26;line-height:1.2;\"><strong>Please act responsibly and in compliance with all legal requirements.<br \/>\nFor service cases, please follow these three simple steps:<\/strong><\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 40px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 30px !important;padding-right : 30px !important;margin-right : 1.92%;padding-bottom : 30px !important;padding-left : 30px !important;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color3);padding: 30px 30px 30px 30px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:678px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h4><strong>1. Contact your specialist dealer<\/strong><\/h4><\/h1><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\"><p><strong>Please contact an authorized firearms dealer regarding your request or issue \u2013 this also applies to privately acquired second-hand firearms.<\/strong> The service process is handled directly by the dealer or via the Merkel Service Center at Frankonia in Rottendorf.<\/p>\n<p>The technicians and gunsmiths at the Merkel Service Center are trained and qualified to resolve any issues with our rifles. <strong>If required, they are in direct technical coordination with our specialists at the factory and have access to all relevant information and documentation for your rifle.<\/strong><\/p>\n<\/div><div ><style>.fusion-body .fusion-button.button-1{border-radius:0px 0px 0px 0px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.merkel-die-jagd.de\/en\/service\/importers-and-dealers\" style=\"margin-top:20px;\"><span class=\"fusion-button-text\">Contact your dealer<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 30px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 30 !important;padding-right : 30 !important;margin-right : 1.92%;padding-bottom : 30 !important;padding-left : 30 !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color3);padding: 30px 30px 30px 30px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:678px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h4><strong>2. Legally compliant acceptance and service handling<\/strong><\/h4><\/h1><\/div><div class=\"fusion-text fusion-text-4\"><p>Your dealer will accept the firearm <strong>in accordance with legal requirements<\/strong>, document it properly, and use their expertise to determine the next steps. If necessary, the firearm will be forwarded to the service center for repair within the framework of existing service partnerships. <strong>This is a shipping process that ensures you, as the customer, remain fully compliant with the law.<\/strong><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 30px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 30 !important;padding-right : 30 !important;margin-right : 1.92%;padding-bottom : 30 !important;padding-left : 30 !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:var(--awb-color3);padding: 30px 30px 30px 30px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-5{margin-top:0px!important; margin-right:0px!important;margin-bottom:31px!important;margin-left:0px!important;}}@media only screen and (max-width:678px) {.fusion-title.fusion-title-5{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.2;\"><h4><strong>3. All set: Return to you<\/strong><\/h4><\/h1><\/div><div class=\"fusion-text fusion-text-5\"><p>Once the repair or service has been completed, the firearm is returned to you in a documented process <strong>via your specialist dealer<\/strong>. This ensures that the firearm is fully functional again and safe to use. We wish you continued enjoyment with your Merkel hunting rifle!<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 60px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 30 !important;padding-right : 30 !important;margin-right : 1.92%;padding-bottom : 30 !important;padding-left : 30 !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:678px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-3 { z-index:10 !important; }.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-3{ margin-bottom : 30px;}}@media only screen and (max-width:678px) {.fusion-body .fusion-flex-container.fusion-builder-row-3{ margin-bottom : 30px;}}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":4927,"menu_order":560,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"categories":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service &amp; 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